U.K. Delivery

At Camden Opticians Group we try to take the fuss out of delivery!
All items are sent via courier. Items which are in stock take 3 working days, whilst items that are not in stock take 5-7 working days, when ordered before 2pm.
All orders under £100 will have a delivery charge of £5.00, whilst all orders above this will be FREE.

My order has not arrived, what should I do?

Please allow up to 7 working days for delivery to the U.K. If you have not received your order then please contact our team on the following numbers:
Camden Contact Lens Centre – 0207 383 3838
Miltons Eyecare – 0207 7944477

At Camden Opticians Group, we’re always here to help and we understand the occasional need to return an item. A full refund is offered (excluding delivery charges) with any product that you wish to return. Items are only eligible for a refund if they have not been opened or used, and if they are in original condition.
However, if we have made a mistake with your order, then we will be happy to offer a refund of all costs, which also includes money spent on postage and packaging.

Refunds & Returns

We are happy to accept returns within 14 days of purchase for a full refund. Items are required to be unopened and in good condition. Delivery charge will not be refunded.
If the branded box containing your contact lenses has been opened, your return will not be accepted and you will not be eligible for a refund.
Once accepted, refunds will take up to 7 working days to show up in your account.

Cancellations

If you want to cancel your order please contact us to do so. Any cancellations made during working hours, before your item has been dispatched, will be accepted. If your item has already been dispatched we will be unable to make any amendments to the item.
Successful cancellations with be refunded within 7 working days.
If you receive your item, and decide you would like to change your order, you are welcome to make an exchange. (please see exchange policy below for further information)

Exchanges

We promise to provide an exchange service on items up to 14 days after the order purchase date. Items sent for exchange must be unopened and in original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our team at the relevant practice.

Goods damaged, or goods not delivered.

We send all of our packages via courier. If your package arrives damaged, or does not arrive at all, we are happy to replace your items. Please call us and one of our team members will talk you through the process.